Black Friday prices are applied automatically at checkout, with up to 50% off sitewide. No code is needed, and sale prices cannot be combined with other discount codes. Gift cards can still be used on sale orders.
Black Friday is our busiest time of year, so our warehouse will be processing a much higher volume of orders than usual.
Australia and New Zealand: orders may take up to 10 business days to dispatch during peak periods. Our team will be working through orders as quickly as possible, and many will go out sooner. Tracking is emailed as soon as your order ships.
United States: orders placed during the launch may take up to 10 business days to dispatch while our first stock arrives at our new California warehouse. Stock is expected in the days after launch, and orders go out as soon as it lands. Tracking is emailed once your order ships.
Australia: once dispatched, allow approximately 3 to 7 business days.
New Zealand: orders ship from Australia. Once dispatched, allow approximately 3 to 7 business days.
United States: most products ship from our California warehouse and usually arrive within 3 to 7 business days after dispatch. Halo Cloud and Soaks Mats ship from Australia and usually arrive within 7 to 14 business days after dispatch.
We offer flat rate shipping in Australia, New Zealand and the United States. Your shipping cost is shown clearly at checkout before you place your order.
We will email your tracking number as soon as your order ships. Please allow up to 48 hours for the tracking information to update with the carrier.
If your order has not shipped, you can cancel it for a full refund. Email hello@silux.com.au as soon as possible and we will do our best to help before it leaves the warehouse.
Sale items follow our normal change of mind returns policy.
Australia: returns are accepted within 30 business days of delivery if the item is unused, undamaged and in its original packaging. Original shipping is not refunded and return shipping is paid by the customer.
New Zealand and United States: returns are accepted within 30 days if the item is unused and in its original packaging. A 20% restocking fee applies and return shipping is paid by the customer. US returns are sent to our US warehouse.
Refunds are processed within 5 to 10 business days after the returned item has been inspected.
Please email hello@silux.com.au as soon as you notice, with your order number and clear photos of the issue. We will arrange a replacement or refund where appropriate. This does not affect your rights under consumer law.
Australia: applicable taxes are included in the price.
New Zealand: GST is included in the price.
United States: duties and taxes are included in the price.
We ship throughout Australia and New Zealand. In the United States, we ship to all 50 states and Washington DC. We do not currently ship to US territories, PO Boxes or APO/FPO addresses.
Yes. Poolside Cushions are vacuum sealed for shipping and can look compressed when first opened. Allow up to 48 hours for the cushion to expand back to its full size.
