Last updated: 9 July 2026

This Privacy Policy explains how Seipolt Pty Ltd (ABN 76 622 918 969), trading as Silux ("Silux", "we", "us" or "our"), collects, uses, discloses and protects your personal information. We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website at silux.com.au, purchasing our products, or otherwise providing us with your personal information, you agree to the practices described in this policy.

1. The personal information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details, such as your name, email address, phone number, and delivery and billing addresses.
• Order and transaction information, such as the products you buy, order value and delivery details.
• Payment information. Card payments are processed securely by our payment providers, and we do not store your full card details on our own systems.
• Account information, such as your login details and saved preferences if you create an account.
• Marketing preferences, including your consent to receive email or SMS communications.
• Website and device information, such as your IP address, browser type, pages viewed and how you use our site, collected through cookies and similar technologies.

2. How we collect your information

• Directly from you, when you place an order, create an account, subscribe to marketing, complete a form or contact us.
• Automatically, through cookies and analytics tools when you visit our website.
• From third parties, including retail partners and online marketplaces through which you purchase Silux products. For example, if you buy a Silux product through a partner retailer, that retailer provides us with the order and delivery details we need to fulfil your order.

3. Why we collect and use your information

We use personal information to:

• Process, fulfil and deliver your orders, and manage returns and exchanges.
• Provide customer service and respond to your enquiries.
• Send you marketing communications where you have consented, and allow you to opt out at any time.
• Operate, improve and personalise our website and products.
• Detect and prevent fraud, and maintain the security of our systems.
• Meet our legal and regulatory obligations.

4. When we disclose your information

We disclose personal information only as needed to run our business, including to:

• Our technology providers, including Shopify, which hosts our online store and stores order data.
• Our payment providers, who process your payments securely.
• Our marketing platforms, including Klaviyo for email and SMS, and Meta and Google for advertising and analytics.
• Our dispatch and delivery partners, including StarShipit and the carriers Australia Post, Aramex and TNT or FedEx, to pick, ship and deliver your order.
• Retail partners and marketplaces, where you have purchased a Silux product through them, to coordinate fulfilment and delivery.
• Professional advisers, and government or law enforcement bodies where required or authorised by law.

We do not sell your personal information.

5. Overseas disclosure

Some of our service providers store or process personal information outside Australia, primarily in the United States. This includes providers such as Shopify, Klaviyo, Meta and Google. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure they handle it in a way consistent with the Australian Privacy Principles.

6. Direct marketing and your choices

Where you have consented, we may send you marketing about our products and offers by email or SMS. You can opt out at any time by using the unsubscribe link in our emails, replying STOP to an SMS, or contacting us at hello@silux.com.au. We will action your request promptly.

7. Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, measure performance and support advertising. You can control cookies through your browser settings, although some features of the site may not work properly if you disable them.

8. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our core platforms are operated by established providers that maintain recognised security certifications. While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to delete or de-identify it.

10. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us at hello@silux.com.au. We may need to verify your identity before acting on your request.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first at hello@silux.com.au so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated shown at the top.

13. Contact us

Seipolt Pty Ltd trading as Silux
ABN 76 622 918 969
2/94-98 Quanda Road, Coolum Beach QLD 4573, Australia
Email: hello@silux.com.au