Black Friday 2026 Sale Terms and Conditions

Silux Black Friday 2026 Sale: Terms & Conditions

These terms apply to the Silux Black Friday 2026 promotion, Flight PA2026, across Australia, New Zealand and the United States. Please read them before you place your order.

General overview

  • Offers are available while stocks last, and products may sell out without notice.
  • Savings of up to 50% off sitewide. The discount varies by product.
  • Range and availability can differ between Australia, New Zealand and the United States.
  • Prices are shown in the currency of the market you are shopping in.
  • By placing an order during the sale you agree to these terms and our standard website terms and policies.

Discounts and pricing

  • Sale prices are applied automatically at checkout. No code is needed.
  • Sale prices cannot be combined with other discount codes.
  • Silux gift cards can be used to pay for sale orders.
  • Adding an item to your cart does not guarantee it is available at checkout.
  • If there is a clear error in pricing, stock or product information, we may correct it or cancel the affected order. If we cancel an order for this reason, you will be refunded in full.
  • Duties and taxes are included in the price for New Zealand and the United States.

Dispatch and delivery

  • Black Friday is our busiest time of year. Please allow up to 10 business days for dispatch during peak periods, in all markets.
  • Our new US warehouse in California is receiving its first stock around the sale launch. US orders are dispatched as stock lands.
  • We will email your tracking number as soon as your order ships. Tracking can take up to 48 hours to update with the carrier.
  • Delivery times start from dispatch and are estimates only: Australia 3 to 7 business days; New Zealand 3 to 7 business days; United States 3 to 7 business days from our US warehouse. Halo Cloud and Soaks ship to the United States from Australia and usually arrive within 7 to 14 business days after dispatch.
  • Courier delays, peak demand and other circumstances outside our control can affect delivery.
  • Flat rate shipping applies in each market and is shown at checkout.

Cancellations and returns

  • You can cancel an order for a full refund any time before it ships. Email hello@silux.com.au as soon as possible.
  • Sale items follow our normal change of mind returns policy.
  • Australia: within 30 business days of delivery, if the item is unused, undamaged and in its original packaging. Original shipping is not refunded and return shipping is paid by the customer.
  • New Zealand and United States: within 30 days, if the item is unused and in its original packaging. A 20% restocking fee applies and return shipping is paid by the customer. US returns are sent to our US warehouse.
  • Refunds are processed to the original payment method within 5 to 10 business days after the returned item has been inspected.
  • If your order arrives damaged, faulty or not as described, email hello@silux.com.au as soon as you notice, with your order number and clear photos. We will arrange a replacement or refund where appropriate.
  • Nothing in these terms limits any rights you have under consumer law.

VIP boarding

  • VIP boarding opens Thursday 5 November 2026 at 7:00am AEST (Brisbane time). Public boarding opens two hours later, at 9:00am AEST.
  • VIP access is free to join. VIP customers receive a password by email and, where provided, by text.
  • Free shipping applies to VIP orders over $100 placed during the VIP window only.
  • First $3,000 refunded. We are refunding the first $3,000 worth of VIP orders. Only orders placed during the VIP window, from 7:00am AEST, count, in the order they are placed.
  • An order is refunded in full if it falls completely within the first $3,000 in sales. If an order takes the total past $3,000, that order is not refunded.
  • Refunds are paid to the original payment method within 10 business days after the VIP window closes.
  • Orders that are cancelled or returned before the refund is paid do not count towards the $3,000.

Customer service

  • Please allow up to 72 hours for an email reply during the sale period.
  • For order updates, please check your tracking link or order confirmation email before contacting us.
  • Email hello@silux.com.au.

Important notes

  • We may amend or withdraw an offer if there is a clear error. These terms work alongside your rights under consumer law and do not remove rights that cannot legally be excluded.

Thank you for flying with Silux.